Rabbit Hutches
Company Registration No. 07229708 | Registered In England
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Most delivery questions can be answered instantly by searching our most commonly asked delivery questions and quick answer section below. Or you can click the Contact Us tab and get in touch!

 

There are two delivery options available at checkout.

  • Standard (£9.95): orders are usually dispatched 3 to 5 working days after an order is placed.
  • Express (£17.95): orders are usually dispatched the next working day.

Most orders are usually delivered in 1 to 2* working days after they have been dispatched. Deliveries are typically made Monday to Friday between 8.00am - 6.30pm. (Working days are Monday to Friday but don't include public holidays.)

If you need your order urgently then choose the express delivery option for priority dispatch.

 

Orders can be delivered anywhere in mainland England, Wales and some areas in the Scottish lowlands. If you live outside these areas we unfortunately cannot deliver our products to you.

Like most online compaies we rely on (3rd party) courier companies to deliver all our orders. As much as we would love to get our products in the hands of as many people as possible the cost of getting our hutches to anyone who lives outside mainland England and Wales is prohibitive - upwards of £70.

If you live outside these regions you are welcome to arrange collection from us using a company like Parcel Force or Parcel Monkey.

 

Scottish postcodes that we can't deliver to include:

HS, KW15-17, PA40-61, PD41-44, ZE.

We unfortunatly cannot deliver to these Scottish post code due to the size of our products and the very high costs (£60 - £120+) levied by the courier company we use.

 

The courier company that we use can deliver to the Isle of Wight. However there is a delivery surcharge of £15.95 per order. Please contact us if you live in the Isle of Wight before you place your order so we can send you a special link to place your order


  • What happens if I'm not at home to take delivery?

  • Do you deliver to America, Europe, N.Ireland, Channel Islands?

  • Why don't you deliver to my area - I'll pay the extra charges?

  • Can you deliver in the morning/afternoon/evening?

  • Can I track my order?

  • Can I collect my order?

  • Can you deliver my order on the weekend?

  • Can a specific day be requested for delivery? Can you hold onto my order?

  • Only part of my order was delivered - Why?

  • What happens if I receive my order and it is damaged?

  • *This is an estimate based on the majority of orders sent, however we cannot absolutely guarantee it.

     

     

    You have the right to return an order or part of an order any time up to 14 calendar days after the day on which you receive the goods.

    As long as the item is returned to us unused and in the original packaging we will issue you a full refund. You will need to get the product back to us though, in a saleable condition and at your own expense.

    Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order usually within 7 to 14 days after we recieve the returned item.

    If you wish to return a product simply contact us via email and let us know that you would like to return your order and we'll send you the necessary return address details.

    Here's some additional things you need to know:

    *If you've used the product

    We're happy for you to unpack the item and inspect it properly, however, if you've used it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item.

    To get the full legal lowdown on returns then take a look at our website terms in particular Section 6 and 7.

     

    If you have any questions that you couldn't find the answer to we'll be happy to help. Just email us at:

    We're online from 9 am until 6 pm Monday to Friday and most emails are answered within a few hours.

     

    Rabbit-Hutches.co.uk is owned and operated by Thirty Four Store Ltd
    Company Registration No. 07229708. Registered in England - Vat No 141093934

    Copyright 2016 All Right Reserved

    Guinea-Pig-Hutches.co.uk is owned and operated by Thirty Four Store Ltd Company Registration No. 07229708. Registered in England - Vat No 141093934

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